RETURNS
<p class="p1"><b>RETURN ASSURANCE</b><br><span class="s1"></span></p>
<p class="p3"><span class="s1"><b>Product being returned must have at least 50% left in the original container and must be returned within 30 days of purchase. <br> </b></span></p>
<p class="p3"><span class="s1">Your satisfaction is important to us. We will accept returns only if the product was purchased directly from our Doctorplump.com website and that the product being returned was purchased in the past 30 days. All returned merchandise must be in its original packaging. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a credit if the item is not returned complete with original packaging. Please contact our client services email at clientservices@doctorplump.com to speak to a representative.</span></p>
<p class="p3"><span class="s1"><b>RETURN INSTRUCTIONS </b></span></p>
<ol class="ol1">
<li class="li4"><span class="s2"><b>All returns/exchanges need to be made within 30 days of purchase. </b> Obtain a return authorization number (REF#) via email l at clientservices@doctorplump.com with the following information: first name, last name, web order number or sales order number, product to be returned and reason for return.</span></li>
<li class="li4"><span class="s2">Pack the product (s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc.</span></li>
<li class="li4"><span class="s2">Include, the REF#, copy of the sales order and return form provided by our customers service.</span></li>
<li class="li4"><span class="s2">Mail the return within 2 weeks from receipt of the return authorization number (REF #). </span><span class="s3"><i><br> <br> </i></span><span class="s2">Shipping charges are at the customer’s expense. Original shipping charges are non-refundable.<br> </span></li>
<li class="li4"><span class="s2">Allow 2 weeks for the return to be processed.</span></li>
</ol>
<p class="p3"><span class="s1"><b>RETURN POLICY</b></span></p>
<ul class="ul1">
<li class="li4"><span class="s2">All returns are subject to inspection. We cannot accept returns on over half used or empty products.</span></li>
<li class="li4"><span class="s2">Shipping charges are non-refundable. </span></li>
<li class="li4"><span class="s2">If you paid with a giftcard and credit card, the giftcard will first be refunded, then your credit card will be refunded. </span></li>
<li class="li4"><span class="s2">Prior authorization is required on all returns. Any returns sent to us without a return authorization number (REF#) cannot be accepted.</span></li>
<li class="li4"><span class="s2">Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer’s expense or destroyed by Doctor Plump upon request.</span></li>
<li class="li4"><span class="s2">If you have any questions, feel free to email us before submitting your product(s) to be returned. Our customer service email is clientservices@doctorplump.com </span></li>
<li class="li4"><span class="s2">Kindly return merchandise purchased in a department store to the original purchase locations where the individual retailer return policies apply.</span></li>
<li class="li4"><span class="s2">please contact customer service to cancel or change an order that is in pending status. We regret that we are unable to cancel an order that is in processing status.</span></li>
</ul>
<p class="p3"><span class="s1"><b>Product being returned must have at least 50% left in the original container and must be returned within 30 days of purchase. <br> </b></span></p>
<p class="p3"><span class="s1">Your satisfaction is important to us. We will accept returns only if the product was purchased directly from our Doctorplump.com website and that the product being returned was purchased in the past 30 days. All returned merchandise must be in its original packaging. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a credit if the item is not returned complete with original packaging. Please contact our client services email at clientservices@doctorplump.com to speak to a representative.</span></p>
<p class="p3"><span class="s1"><b>RETURN INSTRUCTIONS </b></span></p>
<ol class="ol1">
<li class="li4"><span class="s2"><b>All returns/exchanges need to be made within 30 days of purchase. </b> Obtain a return authorization number (REF#) via email l at clientservices@doctorplump.com with the following information: first name, last name, web order number or sales order number, product to be returned and reason for return.</span></li>
<li class="li4"><span class="s2">Pack the product (s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc.</span></li>
<li class="li4"><span class="s2">Include, the REF#, copy of the sales order and return form provided by our customers service.</span></li>
<li class="li4"><span class="s2">Mail the return within 2 weeks from receipt of the return authorization number (REF #). </span><span class="s3"><i><br> <br> </i></span><span class="s2">Shipping charges are at the customer’s expense. Original shipping charges are non-refundable.<br> </span></li>
<li class="li4"><span class="s2">Allow 2 weeks for the return to be processed.</span></li>
</ol>
<p class="p3"><span class="s1"><b>RETURN POLICY</b></span></p>
<ul class="ul1">
<li class="li4"><span class="s2">All returns are subject to inspection. We cannot accept returns on over half used or empty products.</span></li>
<li class="li4"><span class="s2">Shipping charges are non-refundable. </span></li>
<li class="li4"><span class="s2">If you paid with a giftcard and credit card, the giftcard will first be refunded, then your credit card will be refunded. </span></li>
<li class="li4"><span class="s2">Prior authorization is required on all returns. Any returns sent to us without a return authorization number (REF#) cannot be accepted.</span></li>
<li class="li4"><span class="s2">Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer’s expense or destroyed by Doctor Plump upon request.</span></li>
<li class="li4"><span class="s2">If you have any questions, feel free to email us before submitting your product(s) to be returned. Our customer service email is clientservices@doctorplump.com </span></li>
<li class="li4"><span class="s2">Kindly return merchandise purchased in a department store to the original purchase locations where the individual retailer return policies apply.</span></li>
<li class="li4"><span class="s2">please contact customer service to cancel or change an order that is in pending status. We regret that we are unable to cancel an order that is in processing status.</span></li>
</ul>